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Frequently asked questions
The objections, answered flatly. If yours isn’t here, call 936-287-1001.
Trust
Before you trust us
Is this a scam?
It is the right question to ask. A legitimate recovery firm does not ask you for money before a recovery, does not ask you to sign over your property or your claim, and will tell you which sale and which fund it is talking about so you can check it yourself. We do all three. You can call the county or district clerk directly and confirm what we tell you. We encourage it.
How did you get my information?
From the public record. Foreclosure and tax sale results, and the excess proceeds held after them, are public documents. We read the same records anyone can request. Nothing came from a credit bureau, a bank, or a purchased list.
Why did you contact me now?
Because the funds are being held and there is a deadline to claim them. The deadline is real. If anyone, including us, tells you the claim is lost unless you sign today, that is pressure, not information.
Are you with the county, the court, or my lender?
No. Undistributed Refund Experts is a private firm. We are not associated with the government, and our service is not approved by the government, any county or court, or your former lender.
Are you a law firm?
No. We do not practice law. A licensed attorney that we select and retain files and argues your claim. The attorney’s duties of confidentiality, loyalty, and independent judgment run to you, and we do not direct their handling of your matter.
Money
The fee and the funds
What does it cost?
Nothing unless we recover your money. If we do, costs actually paid to third parties come off the top, including the attorney’s fees and costs. Of what remains, our fee is never more than 30%, and on some matters it is lower. Your number is written into the agreement in dollars before you sign. The fee, in full.
What happens if you don’t recover anything?
You owe nothing. Not our time, not the costs, not the attorney. We advance all of it and we absorb it if the claim fails.
Is the 30% negotiable?
Yes. Thirty percent is our ceiling, not our starting point. On some matters the rate is lower, and it is negotiable downward. Ask.
Do I pay the attorney?
Not up front, and not at all if the claim fails. We advance the attorney’s fees and costs. If the claim succeeds, they are reimbursed out of the amount recovered before our percentage is calculated.
Who receives the money, and how do I get it?
Under the agreement the recovery is received by us first. We notify you, send you a copy of the check, and give you a written accounting of costs and fees. You then confirm in writing how the payment should be made out and where it goes. You have three business days to confirm or object, and if you don’t respond in that window the agreement lets distribution proceed. Tell us up front if three days would be hard to meet.
Do you need my Social Security number or bank details?
Not to start. We only need the address. No one legitimate will ask you for a wire to a personal account, a gift card, or your Social Security number before there is a signed agreement in place.
Process
The claim and the agreement
Why should I work with you?
Because a claim takes records, an attorney, filing costs, and someone watching the deadline. We handle all of it, we advance every cost, and we stay on the file until you’re paid. You pay nothing unless we recover your money.
What happens if I sign and then file it myself?
The agreement treats that as circumventing us, and the full percentage becomes payable immediately. We’d rather you understood that now than discovered it later. If you want to keep the option open, don’t sign. The case review is still free.
Can I choose my own attorney?
Not under our agreement. Counsel on the claim is chosen by us, not by you.
How long does it take?
Typically 2 to 5 months from filing to release of the funds. The court or the county sets the pace, and claims that run through an estate can take longer.
The owner has died. Can the heirs claim?
Often, yes. In most states the money belongs to whoever owned the property when it sold, or to their heirs. Where a claim runs through an estate, we pull the probate and heirship records the claim requires.
Can I cancel?
Before you sign, you can walk away at any time, for any reason, at no cost. The case review is free and obligates you to nothing. After you sign, the agreement governs, including the exclusivity terms above. Read what signing commits you to first.
Still have a question?
Call us, or tell us the address and we’ll send you a written case review.